All Systems Operational
EU1-AWS Operational
Access / Authentication (EU1-AWS) ? Operational
API / Integrations (EU1-AWS) ? Operational
Customer Experience (EU1-AWS) ? Operational
Delivery Partners (EU1-AWS) ? Operational
Dispatch Interface / Dashboard (EU1-AWS) ? Operational
Driver App (EU1-AWS) ? Operational
Geolocation / Tracking (EU1-AWS) ? Operational
Infrastructure (EU1-AWS) ? Operational
Inventory (EU1-AWS) ? Operational
Notifications (EU1-AWS) ? Operational
Planning / Optimization (EU1-AWS) ? Operational
Reporting (EU1-AWS) ? Operational
EU2-GCP Operational
Access / Authentication (EU2-GCP) ? Operational
API / Integrations (EU2-GCP) ? Operational
Customer Experience (EU2-GCP) ? Operational
Delivery Partners (EU2-GCP) ? Operational
Dispatch Interface / Dashboard (EU2-GCP) ? Operational
Driver App (EU2-GCP) ? Operational
Geolocation / Tracking (EU2-GCP) ? Operational
Infrastructure (EU2-GCP) ? Operational
Inventory (EU2-GCP) ? Operational
Notifications (EU2-GCP) ? Operational
Planning / Optimization (EU2-GCP) ? Operational
Reporting (EU2-GCP) ? Operational
US1-AWS Operational
Access / Authentication (US1-AWS) ? Operational
API / Integrations (US1-AWS) ? Operational
Customer Experience (US1-AWS) ? Operational
Delivery Partners (US1-AWS) ? Operational
Dispatch Interface / Dashboard (US1-AWS) ? Operational
Driver App (US1-AWS) ? Operational
Geolocation / Tracking (US1-AWS) ? Operational
Infrastructure (US1-AWS) ? Operational
Inventory (US1-AWS) ? Operational
Notifications (US1-AWS) ? Operational
Planning / Optimization (US1-AWS) ? Operational
Reporting (US1-AWS) ? Operational
US2-GCP Operational
Access / Authentication (US2-GCP) ? Operational
API / Integrations (US2-GCP) ? Operational
Customer Experience (US2-GCP) ? Operational
Delivery Partners (US2-GCP) ? Operational
Dispatch Interface / Dashboard (US2-GCP) ? Operational
Driver App (US2-GCP) ? Operational
Geolocation / Tracking (US2-GCP) ? Operational
Infrastructure (US2-GCP) ? Operational
Inventory (US2-GCP) ? Operational
Notifications (US2-GCP) ? Operational
Planning / Optimization (US2-GCP) ? Operational
Reporting (US2-GCP) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API response time (us1)
Fetching
API response time (us2)
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API response time (eu1)
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API response time (eu2)
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Past Incidents
Jan 17, 2022

No incidents reported today.

Jan 16, 2022

No incidents reported.

Jan 15, 2022
Inbound and Outbound SMS and MMS Delivery Delays to/from US and Canada Networks
Resolved - We are observing a full recovery in message delivery to/from US and Canada networks and delivery receipts.
Jan 15, 03:35 UTC
Update - We are observing full recovery in message delivery to/from US and Canada networks and delivery receipts. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Jan 15, 01:59 UTC
Update - We continue to observe a noticeable recovery after the implementation of the workaround, though we continue to see intermittent delivery delays sending and receiving messages in US and Canada.

The issue is also causing delivery receipts to be delayed, with delivery status stuck at "Sent".
The communications platform's engineering team is continuing work to fully resolve the issue.
We will provide another update in 4 hours or as soon as more information becomes available.
Jan 14, 23:25 UTC
Update - We continue to observe a noticeable recovery after the implementation of the workaround, though we continue to see intermittent delivery delays sending and receiving messages in US and Canada.

The issue is also causing delivery receipts to be delayed, with delivery status stuck at "Sent".
The communications platform's engineering team is continuing work to fully resolve the issue.
We will provide another update in 1 hour or as soon as more information becomes available.
Jan 14, 22:38 UTC
Update - We continue to observe a noticeable recovery after the implementation of the workaround, though we continue to see intermittent delivery delays sending and receiving messages in US and Canada.

The issue is also causing delivery receipts to be delayed, with delivery status stuck at "Sent".
The communications platform's engineering team is continuing work to fully resolve the issue.
We will provide another update in 1 hour or as soon as more information becomes available.
Jan 14, 21:45 UTC
Monitoring - Our communications platform has observed a noticeable recovery after the implementation of the workaround, though we continue to see intermittent delivery delays sending and receiving messages in US and Canada.

The issue is also causing delivery receipts to be delayed, with delivery status stuck at "Sent".
The communications platform's engineering team is continuing work to fully resolve the issue.
We will provide another update in 1 hour or as soon as more information becomes available.
Jan 14, 20:43 UTC
Identified - We are now observing some recovery in which some messages to/from US and Canada networks are being delivered. The communication platform's engineers have identified the issue and implemented a workaround for older messages.

However, message deliveries will continue to be delayed even while messages are getting delivered.
We are continuing to work with our communication platform partner to resolve the issue.
We will provide another update in 4 hours or as soon as more information becomes available.
Jan 14, 16:55 UTC
Update - We are continuing to investigate this issue.
Jan 14, 16:05 UTC
Investigating - Our communications platform is experiencing delivery delays when sending SMS and MMS messages to US and Canada networks. We are working with their team to resolve the issue. We will provide another update as soon as more information becomes available.
Jan 14, 15:36 UTC
Jan 14, 2022
Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022
Elevated API Errors
Resolved - This incident has been resolved.
Jan 10, 18:52 UTC
Update - We are continuing to monitor for any further issues.
Jan 10, 18:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 18:25 UTC
Update - We are continuing to investigate this issue.
Jan 10, 18:15 UTC
Update - We are continuing to investigate this issue.
Jan 10, 17:53 UTC
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Jan 10, 17:52 UTC
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.

Jan 3, 2022

No incidents reported.

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