All Systems Operational

Uptime over the past 90 days. View historical uptime.
EU2-GCP Operational
Access / Authentication (EU2-GCP) Operational
API / Integrations (EU2-GCP) Operational
Customer Experience (EU2-GCP) Operational
Delivery Partners (EU2-GCP) Operational
Dispatch Interface / Dashboard (EU2-GCP) Operational
Driver App (EU2-GCP) Operational
Geolocation / Tracking (EU2-GCP) Operational
Infrastructure (EU2-GCP) Operational
Inventory (EU2-GCP) Operational
Notifications (EU2-GCP) Operational
Planning / Optimization (EU2-GCP) Operational
Reporting (EU2-GCP) Operational
Billing Page (EU2 - GCP) Operational
EU3-GCP Operational
Access / Authentication (EU3-GCP) Operational
API / Integrations (EU3-GCP) Operational
Customer Experience (EU3-GCP) Operational
Delivery Partners (EU3-GCP) Operational
Dispatch Interface / Dashboard (EU3-GCP) Operational
Driver App (EU3-GCP) Operational
Geolocation / Tracking (EU3-GCP) Operational
Infrastructure (EU3-GCP) Operational
Inventory (EU3-GCP) Operational
Notifications (EU3-GCP) Operational
Planning / Optimization (EU3-GCP) Operational
Reporting (EU3-GCP) Operational
Billing Page (EU3-GCP) Operational
US2-GCP Operational
Access / Authentication (US2-GCP) Operational
API / Integrations (US2-GCP) Operational
Customer Experience (US2-GCP) Operational
Delivery Partners (US2-GCP) Operational
Dispatch Interface / Dashboard (US2-GCP) Operational
Driver App (US2-GCP) Operational
Geolocation / Tracking (US2-GCP) Operational
Infrastructure (US2-GCP) Operational
Inventory (US2-GCP) Operational
Notifications (US2-GCP) Operational
Planning / Optimization (US2-GCP) Operational
Reporting (US2-GCP) Operational
Billing Page (US2 - GCP) Operational
US3-GCP Operational
Access / Authentication (US3-GCP) Operational
API / Integrations (US3-GCP) Operational
Customer Experience (US3-GCP) Operational
Delivery Partners (US3-GCP) Operational
Dispatch Interface / Dashboard (US3-GCP) Operational
Driver App (US3-GCP) Operational
Geolocation / Tracking (US3-GCP) Operational
Infrastructure (US3-GCP) Operational
Inventory (US3-GCP) Operational
Notifications (US3-GCP) Operational
Planning / Optimization (US3-GCP) Operational
Reporting (US3-GCP) Operational
Billing Page (US3 - GCP) Operational
US4-GCP Operational
Access / Authentication (US4-GCP) Operational
API / Integrations (US4-GCP) Operational
Customer Experience (US4-GCP) Operational
Delivery Partners (US4-GCP) Operational
Dispatch Interface / Dashboard (US4-GCP) Operational
Driver App (US4-GCP) Operational
Geolocation / Tracking (US4-GCP) Operational
Infrastructure (US4-GCP) Operational
Inventory (US4-GCP) Operational
Notifications (US4-GCP) Operational
Planning / Optimization (US4-GCP) Operational
Reporting (US4-GCP) Operational
Billing Page (US4-GCP) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API response time (us3)
Fetching
API response time (us2)
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API response time (eu3)
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API response time (eu2)
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API response time (us4)
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Oct 26, 2026

No incidents reported today.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Route Optimization delays and failures
Resolved - This incident has been resolved.
Oct 20, 19:13 UTC
Update - Quote requests and route optimization are being processed within normal response times in our US2 environment.
We’re continuing to monitor performance to ensure it remains stable.
Oct 20, 13:49 UTC
Update - We are continuing to monitor for any further issues.
Oct 20, 12:36 UTC
Monitoring - The issue has been traced to a zonal networking incident at our cloud provider, Google Cloud (GCP). Our production infrastructure runs across multiple zones, which allowed the service to recover.

We continue to monitor closely while our cloud provider works to fully resolve the underlying issue.
Oct 20, 08:18 UTC
Update - We are continuing to investigate this issue.
Oct 20, 07:09 UTC
Investigating - We are investigating an issue affecting Route Optimization across all regions.
Oct 20, 07:07 UTC

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

SMS Service failing with timeout on EU3
Resolved - This incident has been resolved.
Oct 13, 21:33 UTC
Monitoring - A fix has been applied and SMS notifications in the EU region have been delivering normally since approximately 20:20 UTC. We are continuing to monitor.
Oct 13, 20:51 UTC
Identified - Delayed or undelivered SMS notifications (EU region)

Since approximately 06:55 UTC on October 13, 2026, some SMS notifications to end customers in the EU region have been delayed or not delivered. Customers may not have received tracking links, ETA updates or other order-related text messages.

We have traced the problem to intermittent connection failures between our EU infrastructure and our SMS provider’s network edge. Email notifications, the tracking page and all other platform functionality are not affected.

Our engineering team is applying network-level changes to restore stable connectivity.
Oct 13, 18:43 UTC
Investigating - We are investigating the issue where SMS service is failing with timeout sometimes. Impact is low.
Oct 13, 18:26 UTC

Oct 12, 2026

No incidents reported.

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