SMS Service failing with timeout on EU3
Monitoring - A fix has been applied and SMS notifications in the EU region have been delivering normally since approximately 20:20 UTC. We are continuing to monitor.
Oct 13, 2026 - 20:51 UTC
Identified - Delayed or undelivered SMS notifications (EU region)

Since approximately 06:55 UTC on October 13, 2026, some SMS notifications to end customers in the EU region have been delayed or not delivered. Customers may not have received tracking links, ETA updates or other order-related text messages.

We have traced the problem to intermittent connection failures between our EU infrastructure and our SMS provider’s network edge. Email notifications, the tracking page and all other platform functionality are not affected.

Our engineering team is applying network-level changes to restore stable connectivity.
Oct 13, 2026 - 18:43 UTC
Investigating - We are investigating the issue where SMS service is failing with timeout sometimes. Impact is low.
Oct 13, 2026 - 18:26 UTC
Uptime over the past 90 days. View historical uptime.
EU2-GCP Operational
Access / Authentication (EU2-GCP) Operational
API / Integrations (EU2-GCP) Operational
Customer Experience (EU2-GCP) Operational
Delivery Partners (EU2-GCP) Operational
Dispatch Interface / Dashboard (EU2-GCP) Operational
Driver App (EU2-GCP) Operational
Geolocation / Tracking (EU2-GCP) Operational
Infrastructure (EU2-GCP) Operational
Inventory (EU2-GCP) Operational
Notifications (EU2-GCP) Operational
Planning / Optimization (EU2-GCP) Operational
Reporting (EU2-GCP) Operational
Billing Page (EU2 - GCP) Operational
EU3-GCP Operational
Access / Authentication (EU3-GCP) Operational
API / Integrations (EU3-GCP) Operational
Customer Experience (EU3-GCP) Operational
Delivery Partners (EU3-GCP) Operational
Dispatch Interface / Dashboard (EU3-GCP) Operational
Driver App (EU3-GCP) Operational
Geolocation / Tracking (EU3-GCP) Operational
Infrastructure (EU3-GCP) Operational
Inventory (EU3-GCP) Operational
Notifications (EU3-GCP) Operational
Planning / Optimization (EU3-GCP) Operational
Reporting (EU3-GCP) Operational
Billing Page (EU3-GCP) Operational
US2-GCP Operational
Access / Authentication (US2-GCP) Operational
API / Integrations (US2-GCP) Operational
Customer Experience (US2-GCP) Operational
Delivery Partners (US2-GCP) Operational
Dispatch Interface / Dashboard (US2-GCP) Operational
Driver App (US2-GCP) Operational
Geolocation / Tracking (US2-GCP) Operational
Infrastructure (US2-GCP) Operational
Inventory (US2-GCP) Operational
Notifications (US2-GCP) Operational
Planning / Optimization (US2-GCP) Operational
Reporting (US2-GCP) Operational
Billing Page (US2 - GCP) Operational
US3-GCP Operational
Access / Authentication (US3-GCP) Operational
API / Integrations (US3-GCP) Operational
Customer Experience (US3-GCP) Operational
Delivery Partners (US3-GCP) Operational
Dispatch Interface / Dashboard (US3-GCP) Operational
Driver App (US3-GCP) Operational
Geolocation / Tracking (US3-GCP) Operational
Infrastructure (US3-GCP) Operational
Inventory (US3-GCP) Operational
Notifications (US3-GCP) Operational
Planning / Optimization (US3-GCP) Operational
Reporting (US3-GCP) Operational
Billing Page (US3 - GCP) Operational
US4-GCP Operational
Access / Authentication (US4-GCP) Operational
API / Integrations (US4-GCP) Operational
Customer Experience (US4-GCP) Operational
Delivery Partners (US4-GCP) Operational
Dispatch Interface / Dashboard (US4-GCP) Operational
Driver App (US4-GCP) Operational
Geolocation / Tracking (US4-GCP) Operational
Infrastructure (US4-GCP) Operational
Inventory (US4-GCP) Operational
Notifications (US4-GCP) Operational
Planning / Optimization (US4-GCP) Operational
Reporting (US4-GCP) Operational
Billing Page (US4-GCP) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API response time (us3)
Fetching
API response time (us2)
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API response time (eu3)
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API response time (eu2)
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API response time (us4)
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Oct 13, 2026

Unresolved incident: SMS Service failing with timeout on EU3.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

Reporting Infrastructure Upgrade - US3
Completed - The scheduled maintenance has been completed.
Oct 11, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 07:00 UTC
Scheduled - Bringg will be performing a planned upgrade to the infrastructure powering our reporting capabilities. This enhancement will improve the performance, accuracy, and scalability of the Report Builder and BI dashboards.
To minimize customer impact, the upgrade will be rolled out gradually across environments outside of peak operating hours.

Impact:
During the maintenance window, the Report Builder and BI dashboards may be temporarily unavailable.
There is no impact to:
- Deliveries
- Integrations
- Dispatching and day-to-day platform operations

After the Upgrade:
You may notice slight changes in some reporting metrics. These are expected and result from more accurate data processing on the upgraded infrastructure, such as the removal of duplicate records. Overall, reporting data will be more reliable and consistent.

If you notice any unexpected reporting behavior after the upgrade, please contact Bringg Support through your usual support channel.
For more information, please see our documentation:
https://help.bringg.com/docs/reporting-infrastructure-upgrade
Aug 4, 08:33 UTC

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

Periodic upgrades for Bringg's server infrastructure - Sunday, October 4, 2026
Completed - The scheduled maintenance has been completed.
Oct 4, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 13:53 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 11, 13:29 UTC
Scheduled - Bringg has scheduled a maintenance window starting on Sunday, October 4, 2026, from 5 AM to 9 AM UTC. We are planning to do maintenance for a Kubernetes upgrade.

We have scheduled the maintenance for a low-activity period to ensure that your customers and operations are minimally affected, if at all, by any disruption.

We will be updating the ongoing status via Bringg's service status page at: https://status.bringg.com. We strongly encourage all customers to visit the status page and subscribe to receive email or SMS notifications.

TECHNICAL INFORMATION

There won't be any downtime, just small hiccups during the maintenance.

For any questions or concerns, please contact us here: https://bringg.my.site.com/supportcenter/s/login/?inst=4M
or via email at support@bringg.com.
Aug 11, 13:28 UTC

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

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