All Systems Operational
EU1-AWS Operational
Access / Authentication (EU1-AWS) ? Operational
API / Integrations (EU1-AWS) ? Operational
Customer Experience (EU1-AWS) ? Operational
Delivery Partners (EU1-AWS) ? Operational
Dispatch Interface / Dashboard (EU1-AWS) ? Operational
Driver App (EU1-AWS) ? Operational
Geolocation / Tracking (EU1-AWS) ? Operational
Infrastructure (EU1-AWS) ? Operational
Inventory (EU1-AWS) ? Operational
Notifications (EU1-AWS) ? Operational
Planning / Optimization (EU1-AWS) ? Operational
Reporting (EU1-AWS) ? Operational
EU2-GCP Operational
Access / Authentication (EU2-GCP) ? Operational
API / Integrations (EU2-GCP) ? Operational
Customer Experience (EU2-GCP) ? Operational
Delivery Partners (EU2-GCP) ? Operational
Dispatch Interface / Dashboard (EU2-GCP) ? Operational
Driver App (EU2-GCP) ? Operational
Geolocation / Tracking (EU2-GCP) ? Operational
Infrastructure (EU2-GCP) ? Operational
Inventory (EU2-GCP) ? Operational
Notifications (EU2-GCP) ? Operational
Planning / Optimization (EU2-GCP) ? Operational
Reporting (EU2-GCP) ? Operational
US1-AWS Operational
Access / Authentication (US1-AWS) ? Operational
API / Integrations (US1-AWS) ? Operational
Customer Experience (US1-AWS) ? Operational
Delivery Partners (US1-AWS) ? Operational
Dispatch Interface / Dashboard (US1-AWS) ? Operational
Driver App (US1-AWS) ? Operational
Geolocation / Tracking (US1-AWS) ? Operational
Infrastructure (US1-AWS) ? Operational
Inventory (US1-AWS) ? Operational
Notifications (US1-AWS) ? Operational
Planning / Optimization (US1-AWS) ? Operational
Reporting (US1-AWS) ? Operational
US2-GCP Operational
Access / Authentication (US2-GCP) ? Operational
API / Integrations (US2-GCP) ? Operational
Customer Experience (US2-GCP) ? Operational
Delivery Partners (US2-GCP) ? Operational
Dispatch Interface / Dashboard (US2-GCP) ? Operational
Driver App (US2-GCP) ? Operational
Geolocation / Tracking (US2-GCP) ? Operational
Infrastructure (US2-GCP) ? Operational
Inventory (US2-GCP) ? Operational
Notifications (US2-GCP) ? Operational
Planning / Optimization (US2-GCP) ? Operational
Reporting (US2-GCP) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API response time (us1)
Fetching
API response time (eu1)
Fetching
Realtime API response time (us1)
Fetching
Realtime API response time (eu1)
Fetching
Past Incidents
Sep 17, 2019

No incidents reported today.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019
Resolved - We have confirmed the system is fully operational. This incident has now been resolved.
Sep 5, 17:11 UTC
Update - Full functionality has now been restored and our team is continuing to monitor.
Sep 5, 16:38 UTC
Monitoring - We have successfully identified the cause of the issue and have updated our configuration to block the cause. Functionality should now have been restored and our team is continuing to monitor.
Sep 5, 16:36 UTC
Investigating - We are investigating a reported service degradation affecting merchants on US2-GCP instances. We are putting in place additional resources while we continue to investigate the cause.
Sep 5, 16:04 UTC
Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.