SMS/MMS 3rd party provider is investigating possible issues on their side

Incident Report for Bringg

Resolved

This issue has been resolved

Posted Apr 07, 2021 - 16:57 UTC

Monitoring

Our 3rd Party SMS/ Messaging Provider is observing recovery in delivery report delays when sending to US and Canada numbers. We will provide another as soon as more information becomes available

Posted Apr 07, 2021 - 14:29 UTC

Update

We are continuing to investigate this issue.

Posted Apr 07, 2021 - 13:09 UTC

Investigating

Our 3rd Party SMS/ Messaging Provider's monitoring systems have detected a potential issue with SMS delivery to US and Canada networks. Their engineering team is actively investigating. We will update as soon as we have more information.

Posted Apr 07, 2021 - 13:09 UTC

This incident affected: US3-GCP (Access / Authentication (US3-GCP), API / Integrations (US3-GCP), Customer Experience (US3-GCP), Delivery Partners (US3-GCP), Dispatch Interface / Dashboard (US3-GCP), Driver App (US3-GCP), Geolocation / Tracking (US3-GCP), Infrastructure (US3-GCP), Inventory (US3-GCP), Notifications (US3-GCP), Planning / Optimization (US3-GCP), Reporting (US3-GCP)) and US2-GCP (Access / Authentication (US2-GCP), API / Integrations (US2-GCP), Customer Experience (US2-GCP), Delivery Partners (US2-GCP), Dispatch Interface / Dashboard (US2-GCP), Driver App (US2-GCP), Geolocation / Tracking (US2-GCP), Infrastructure (US2-GCP), Inventory (US2-GCP), Notifications (US2-GCP), Planning / Optimization (US2-GCP), Reporting (US2-GCP)).