Route planner crashing when trying to view an unassigned stop

Incident Report for Bringg

Resolved

The issue fix is confirmed! Thank you for your patience.

Posted Nov 20, 2024 - 15:18 UTC

Monitoring

The issue is fixed. We are monitoring it at the moment to be sure.

Posted Nov 20, 2024 - 15:15 UTC

Identified

Problem: Route Planner crashes when trying to view an unassigned stop.

Causes: The cause was identified as the recent front-end deployment.

Steps to resolve: The team is reverting the front-end deployment to resolve the issue.

Posted Nov 20, 2024 - 14:34 UTC

This incident affected: EU2-GCP (Dispatch Interface / Dashboard (EU2-GCP)), US3-GCP (Dispatch Interface / Dashboard (US3-GCP)), US2-GCP (Dispatch Interface / Dashboard (US2-GCP)), and EU3-GCP (Dispatch Interface / Dashboard (EU3-GCP)).