Issues with API Response & Site Login

Incident Report for Bringg

Resolved

We are marking this event as resolved. A fix was put in place, and we have seen our API response times return to normal levels. All services are performing as expected.

Posted Sep 19, 2019 - 15:32 UTC

Identified

We believe we have identified the cause of this event. We are pursuing a fix to the issue. We will continue to provide updates until the situation is resolved.

Posted Sep 19, 2019 - 15:19 UTC

Update

We've expanded the scope of this event, as it appears to be affecting all environments. Our team is continuing to explore solutions to this issue. Updates to follow.

Posted Sep 19, 2019 - 15:00 UTC

Investigating

We have identified issues with our API response, and we are tracking reports of users unable to access the Bringg dashboard. Our team is investigating.

Posted Sep 19, 2019 - 14:47 UTC

This incident affected: EU2-GCP (Access / Authentication (EU2-GCP), API / Integrations (EU2-GCP), Delivery Partners (EU2-GCP), Dispatch Interface / Dashboard (EU2-GCP)), US3-GCP (Access / Authentication (US3-GCP), API / Integrations (US3-GCP), Delivery Partners (US3-GCP), Dispatch Interface / Dashboard (US3-GCP)), US2-GCP (Access / Authentication (US2-GCP), API / Integrations (US2-GCP), Delivery Partners (US2-GCP), Dispatch Interface / Dashboard (US2-GCP)), and EU3-GCP (Access / Authentication (EU3-GCP), API / Integrations (EU3-GCP), Delivery Partners (EU3-GCP), Dispatch Interface / Dashboard (EU3-GCP)).