The incident has been resolved and we see all services fully operational.
Posted Jun 12, 2025 - 21:33 UTC
Monitoring
We are seeing signs of recovery in our US3 region (us-central1) following the earlier disruption related to our cloud provider, Google Cloud Platform.
Our team continues to monitor the situation closely to ensure full restoration of all impacted services. We are working with Google to confirm stability and will provide further updates as new information becomes available.
Thank you for your patience as we work to resolve this incident.
For the latest updates from Google, you can also visit the Google Cloud Status Page.
We want to inform you that the current service disruption is now isolated to our US3 region.
According to the latest update from Google Cloud Platform:
"All locations except us-central1 have fully recovered. us-central1 is mostly recovered. We do not have an ETA for full recovery in us-central1."
If you are experiencing issues, they are likely limited to services operating in the US3 (us-central1) region. Our team continues to monitor the situation closely and is working with Google to resolve the remaining issues.
For the latest updates from Google, please visit the Google Cloud Status Page.
Thank you for your continued patience and understanding.
Posted Jun 12, 2025 - 19:42 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jun 12, 2025 - 19:37 UTC
Identified
The ongoing service disruption has been identified as an incident with our cloud provider, Google Cloud Platform (GCP).
Our team is actively collaborating with Google to resolve the issue. You can track the progress and view the latest updates directly on the Google Cloud Status Page.
We will continue to monitor the situation closely and provide further updates as soon as more information becomes available.
Thank you for your continued patience and understanding.
Posted Jun 12, 2025 - 19:14 UTC
Update
We are continuing to investigate this issue.
Posted Jun 12, 2025 - 18:58 UTC
Update
We are currently experiencing issues with some of our services due to an ongoing incident affecting our cloud provider (Google Cloud Platform).
At this time, the majority of our services remain operational, including those critical to core functionality. However, some features are currently impacted, including:
* Order Images * Reports * Geocoding * Maps
Our team is actively working with our cloud provider to resolve the issue. We will provide an update as soon as more information becomes available, and no later than 19:30 UTC.
Thank you for your patience and understanding.
Posted Jun 12, 2025 - 18:40 UTC
Investigating
Due to a major incident on the Google side, we are currently experiencing some service issues. We will keep you updated.